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FAQ's

  • How long does delivery take?
    We aim to dispatch orders within 1-2 working days. Delivery times may vary depending on your location, but standard UK delivery typically takes 3-5 working days.
  • What is your return policy?
    We accept returns within 30 days of delivery for unused and unworn items in their original condition. Personalised items and clearance sales are non-returnable unless faulty. For more details, please see our Return and Refund Policy.
  • Can I cancel or modify my order?
    Orders can be cancelled or modified before dispatch. Please contact us as soon as possible at team@hatopia.co.uk with your order details.
  • Do you provide personalised or custom orders?
    Yes, we offer personalised items. However, please note that personalised orders cannot be returned or refunded unless faulty.
  • How can I contact you?
    For any questions or assistance, feel free to email us at team@hatopia.co.uk. We’re here to help!
  • Do you offer wholesale?
    Yes, we do! For wholesale inquiries, please contact us at team@hatopia.co.uk, and we’ll be happy to discuss further.
  • What should I do if my item is damaged or faulty?
    If your item arrives damaged or faulty, please contact us within 7 days of receiving it with photos of the issue. We’ll work quickly to resolve it for you.
  • Do you ship internationally?
    Yes, we ship worldwide. Delivery times and costs depend on your location and will be calculated at checkout.
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