Question 1

What is your return policy?

Accepted Answer

We accept returns within 30 days of delivery for unused and unworn items in their original condition. Personalised items and clearance sales are non-returnable unless faulty. For more details, please see our Return and Refund Policy.

Question 2

How long does delivery take?

Accepted Answer

We aim to dispatch orders within 1-2 working days. Delivery times may vary depending on your location, but standard UK delivery typically takes 3-5 working days.

Question 3

Do you ship internationally?

Accepted Answer

Yes, we ship worldwide. Delivery times and costs depend on your location and will be calculated at checkout.

Question 4

Can I cancel or modify my order?

Accepted Answer

Orders can be cancelled or modified before dispatch. Please contact us as soon as possible at team@hatopia.co.uk with your order details.

Question 5

What should I do if my item is damaged or faulty?

Accepted Answer

If your item arrives damaged or faulty, please contact us within 7 days of receiving it with photos of the issue. We’ll work quickly to resolve it for you.

Question 6

Do you provide personalised or custom orders?

Accepted Answer

Yes, we offer personalised items. However, please note that personalised orders cannot be returned or refunded unless faulty.

Question 7

How can I contact you?

Accepted Answer

For any questions or assistance, feel free to email us at team@hatopia.co.uk. We’re here to help!

Question 8

Do you offer wholesale?

Accepted Answer

Yes, we do! For wholesale inquiries, please contact us at team@hatopia.co.uk, and we’ll be happy to discuss further.

FAQ's

Frequently asked questions