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FAQ's
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How long does delivery take?We aim to dispatch orders within 1-2 working days. Delivery times may vary depending on your location, but standard UK delivery typically takes 3-5 working days.
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What is your return policy?We accept returns within 30 days of delivery for unused and unworn items in their original condition. Personalised items and clearance sales are non-returnable unless faulty. For more details, please see our Return and Refund Policy.
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Can I cancel or modify my order?Orders can be cancelled or modified before dispatch. Please contact us as soon as possible at team@hatopia.co.uk with your order details.
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Do you provide personalised or custom orders?Yes, we offer personalised items. However, please note that personalised orders cannot be returned or refunded unless faulty.
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How can I contact you?For any questions or assistance, feel free to email us at team@hatopia.co.uk. We’re here to help!
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Do you offer wholesale?Yes, we do! For wholesale inquiries, please contact us at team@hatopia.co.uk, and we’ll be happy to discuss further.
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What should I do if my item is damaged or faulty?If your item arrives damaged or faulty, please contact us within 7 days of receiving it with photos of the issue. We’ll work quickly to resolve it for you.
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Do you ship internationally?Yes, we ship worldwide. Delivery times and costs depend on your location and will be calculated at checkout.
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