TERMS & CONDITIONS

Terms & Conditions

Terms and Conditions

Last Updated: 04 February 2026

About These Terms
About Us
Using Our Website and Services
Your Account
Our Products
Orders and Contract Formation
Prices and Payment
Delivery
Your Right to Cancel (Cooling-Off Period)
Returns and Refunds
Your Consumer Rights
Acceptable Use
Intellectual Property
Warranties and Disclaimers
Limitation of Liability
Force Majeure
Complaints and Dispute Resolution
Changes to These Terms
General Legal Terms
How to Contact Us

1. About These Terms

1.1 These Terms and Conditions ("Terms") apply to the order by you and supply of goods by us to you via https://www.hatopia.co.uk. No other terms are implied by trade, custom, practice or course of dealing. Please read these Terms carefully before using our website, creating an account, or placing an order.

1.2 By accessing our website, creating an account, or placing an order with us, you agree to be bound by these Terms. If you do not agree to these Terms, you must not use our website or purchase from us.

1.3 These Terms, together with our Privacy Policy, form the entire agreement between you and us in relation to your use of our website and any purchases you make.

1.4 These Terms differ depending on whether you are a consumer purchasing our goods (“Consumer”) or you are entering into a business to business contract for the supply of goods (“Wholesale”). Where a Consumer Term differs from a Wholesale Term, this is set out in the relevant sections below.

1.5 We recommend that you print or save a copy of these Terms for your records.

1.6 These Terms are provided in English and all communications between you and us will be in English.

2. About Us

2.1 We are HATOPIA LIMITED, a company registered in England and Wales, trading as Hatopia (“we” and “us”).

Company Number

15261805

Registered Address

85 Great Portland Street, First Floor, London, England, W1W 7LT

team@hatopia.co.uk

Website

https://www.hatopia.co.uk

2.2 We are not currently registered for VAT.

3. Using Our Website and Services

3.1 Access to our website is provided on a temporary basis. We may suspend, withdraw, discontinue, or change all or any part of our website without notice. We will not be liable to you if, for any reason, our website is unavailable at any time or for any period.

3.2 You are responsible for making all arrangements necessary for you to access our website, including a suitable internet connection. You are also responsible for ensuring that all persons who access our website through your internet connection are aware of these Terms and comply with them.

3.3 By using our services, you confirm that you have the legal capacity to enter into a binding contract.

4. Your Account

4.1 Creating an Account

To access certain features of our website or to place orders, you may need to create an account. When registering, you must provide accurate, complete, and up-to-date information. It is your responsibility to keep your account information current.

4.2 Account Security

You are responsible for:

Keeping your login credentials (including your password) confidential and secure;
All activity that occurs under your account, whether or not you have authorised it; and
Notifying us immediately at team@hatopia.co.uk if you become aware of any unauthorised use of your account or any other breach of security.

We recommend that you use a strong, unique password and do not share your login details with anyone. We are not liable for any loss or damage arising from your failure to keep your account secure.

4.3 Account Termination

By you: You can close your account at any time by contacting us at team@hatopia.co.uk . We will process your request within a reasonable time period and confirm once your account has been closed. Please note that closing your account does not automatically delete your personal data — see our Privacy Policy for details on data retention.

By us: We reserve the right to suspend or terminate your account if:

You breach any of these Terms;
You engage in any illegal, fraudulent, or abusive activity;
We reasonably believe that your access presents a risk to our website and/or other customers; or
Your account has been inactive for a prolonged period (we will give you reasonable notice before doing so).

Where we suspend or terminate your account, we will notify you and, where appropriate, provide reasons. This does not affect any rights you may have in relation to orders already placed or payments already made.

5. Our Products

5.1 We sell physical products through our website. Images of products on our website are for illustrative purposes only. Although we make every effort to display colours accurately, a product’s true colour may not exactly match that shown on your device or in our marketing, or its packaging may be slightly different.

5.2 Product descriptions and specifications are provided in good faith and to the best of our knowledge. While we make every reasonable effort to ensure accuracy, minor variations may occur.

5.3 All products are subject to availability. We will inform you as soon as possible if a product you have ordered is not available and, where appropriate, offer you an alternative or a full refund.

6. Orders and Contract Formation

6.1 Consumers Placing an Order

When you place an order through our website, you are making an offer to purchase the products in your order. All orders are subject to acceptance by us.

6.2 Placing a Wholesale Order

When you place an order through our website, you are making an offer to purchase the products in your order. All orders are subject to acceptance by us. For orders in excess of 20 products, you will be required to submit an enquiry to team@hatopia.co.uk before being able to place your order through our website.

6.3 Order Acknowledgement

After you place an order, you will receive an email from us acknowledging that we have received it. Please note: this acknowledgement does not mean that your order has been accepted.

6.4 Contract Formation

A legally binding contract between you and us is formed when we dispatch your products to you (or, if your order contains multiple items, when we dispatch the first item). At this point, we will send you a dispatch confirmation email.

6.5 Order Rejection

We reserve the right to reject or cancel any order for any reason, including but not limited to:

The product is unavailable or out of stock
There is an error in the product description or pricing on our website
We are unable to verify your payment or delivery information
The order appears to be fraudulent

When this happens, we will let you know as soon as possible. If we reject or cancel your order after payment has been taken, we will refund you in full without undue delay. In the event of a refund, we only refund standard delivery costs. We will not refund any extra charges you have paid for express delivery, or delivery at a particular time.

7. Prices and Payment

7.1 Prices for our products are as quoted on our website at the time you submit your order. We take all reasonable care to ensure that the prices of products are correct at the time the relevant information is entered onto our system.

7.2 Prices are displayed in GBP (£) and are inclusive of any applicable VAT (we are not currently VAT registered).

7.3 The total price of your order, including delivery/import charges where applicable, will be confirmed before you complete your purchase.

7.4 If we discover an error in the price of a product you have ordered, we will contact you as soon as possible to inform you before we dispatch your order. You will have the option to re-confirm your order at the correct price or cancel it. If we are unable to contact you before your order has been dispatched, we will treat the order as cancelled and refund any payment made.

7.5 Payment must be made at the time of ordering. We accept payment through the methods displayed on our website at checkout. All payments are processed securely through our third-party payment providers.

7.6 We are not responsible for any charges imposed by your bank or payment provider, including but not limited to currency conversion fees.

8. Delivery

8.1 Delivery options and estimated delivery times will be presented to you during the checkout process. Delivery times are estimates only and are not guaranteed. We will make every reasonable effort to deliver your order within the estimated timeframe. If our supply of your product is delayed by an event outside our control, we will contact you as soon as possible to let you know and will do what we can to reduce the delay, but we will not compensate you for the delay.

8.2 Unless otherwise agreed, we will deliver your products to the delivery address you provide when placing your order. Please ensure that the delivery address is correct and complete. We are not responsible for failed deliveries resulting from incorrect address details.

8.3 Consumer Delivery Rights

Under the Consumer Rights Act 2015, unless a specific delivery date has been agreed, we must deliver your goods within 30 days of the date of purchase. If we fail to deliver within this timeframe, you have the right to cancel the order and receive a full refund.

8,4 Wholesale Deliveries

We will deliver your order to the location we and you have agreed in writing, unless we have agreed that you may collect the order from our premises (in each case, the “Delivery Location”). Delivery is completed on the completion of unloading or collection of the order at the Delivery Location. Any dates quoted for delivery are approximate only, and time of delivery is not of the essence.

If we fail to deliver your order, our liability is limited to the cost of obtaining replacement goods of a similar description and quality, less the price of your order.

If you fail to take delivery from the carrier within 10 days after the date on which you were notified that the order was ready for delivery, we may resell part of, or all of your order. In these circumstances, we will refund you the price of your order after deducting any storage or selling costs, and/or any shortfall between the resale price and the price of your order.

8.5 Risk in the products passes to you upon delivery (i.e., when you or a person indicated by you, other than the carrier, takes physical possession of the products).

8.6 Ownership of the products passes to you once we have received payment in full, including all applicable delivery charges.

8.7 We deliver internationally, however, there are restrictions on some goods for certain international delivery destinations. If you order to an international delivery destination outside of the United Kingdom, your order may be subject to import duties and taxes, which are applied when the delivery reaches that destination. Please note, these charges are not always included in the shipping cost shown at checkout and may need to be paid separately. Please email us at team@hatopia.co.uk to confirm before placing your order.

8.8 In the event of a refund, we may only refund standard delivery costs. We will not refund any extra you have paid for express delivery, or delivery at a particular time.

9. Consumers Right to Cancel (Cooling-Off Period)

This section applies to you if you are a consumer purchasing products at a distance (e.g., online).

9.1 Your 14-Day Cancellation Right

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to change your mind and cancel your order within 14 days without giving any reason.

9.2 The cancellation period expires 14 days after the day on which you, or a third party indicated by you (other than the carrier), receives the goods. If your order consists of multiple items delivered on different days, the cancellation period expires 14 days after the day on which you receive the last item.

9.3 How to Cancel

To exercise your right to cancel, you must inform us of your decision by a clear statement. You can do this by:

Email: team@hatopia.co.uk
Post: 4 Berrymede Road, W4 5JF London, United Kingdom

You may use the following wording, though it is not obligatory: "I hereby give notice that I cancel my contract for the sale of the following goods: [description of goods and/or order number], ordered on [date], received on [date]. Name: [your name]. Address: [your address]."

9.4 Effects of Cancellation

If you cancel your order, we will reimburse all payments received from you, including the cost of standard delivery (if applicable). We may deduct from the reimbursement an amount reflecting any diminished value of the goods if this results from your handling of the goods beyond what is necessary to establish their nature, characteristics, and functioning.

9.5 If you cancel an order in respect of a purchase made using our reward points (used either wholly for the entire value of the product, or partially for a discounted value of the product), we will only refund the payments received from you and will reimburse the rewards points to your account, subject to any deductions as per section 9.4 above.

9.6 We will make the reimbursement without undue delay, and no later than:

14 days after the day we receive the returned goods; or
14 days after the day you provide evidence of having sent the goods back, whichever is earlier.

9.7 We will make the reimbursement using the same means of payment you used for the original transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of the reimbursement.

9.8 Returning the Goods

You must send back the goods without undue delay and in any event no later than 14 days from the day on which you communicate your cancellation. You will bear the direct cost of returning the goods unless we have agreed otherwise.

9.9 Exceptions to the Right to Cancel

The right to cancel does not apply to:

Goods that have been sealed for health protection or hygiene purposes and have been unsealed after delivery
Goods that are made to your specifications or are clearly personalised
Goods that are liable to deteriorate or expire rapidly
Sealed audio, video, or software that has been unsealed after delivery

10. Returns and Refunds

Consumers

10.1 Faulty, Damaged, or Incorrect Goods

Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose, and as described. If you receive goods that are faulty, damaged, or not as described (as set out in section 11 below), you are entitled to:

Within 30 days of delivery: A full refund.
Within 6 months of delivery: A repair or replacement. If repair or replacement is not possible or unsuccessful, you are entitled to a full or partial refund.
After 6 months (up to 6 years): You may still be entitled to a repair, replacement, or partial refund, though you may need to prove the fault was present at the time of delivery.

10.2 To report faulty, damaged, or incorrect goods, please contact us at team@hatopia.co.uk with your order details and a description (and, where possible, photographs) of the issue. We will arrange the return at our cost.

10.3 Change-of-Mind Returns

If you wish to return goods because you have changed your mind (outside of the 14-day cancellation period described in section 9 above), we are not legally obliged to offer a refund. However, we may do so at our discretion. Please contact us to discuss your situation.

10.4 Nothing in these Terms affects your statutory rights as a Consumer.

Wholesale

10.5 You may cancel your order and receive a refund if you notify us within 3 days of your receipt of our email confirming dispatch of your order, by contacting us at team@hatopia.co.uk. We will respond via this email address to confirm your cancellation.

10.6 When cancelling, please include details of your order to help us to identify it.

10.7 If your order is delivered before you cancel, you must return the order without undue delay and in any event not later than 7 days after the day on which you let us know that you wish to cancel your order.

10.8 If you are returning your order because they are faulty or mis-described, we will refund or replace the order after we have had a reasonable opportunity to examine the order to consider your reason for returning.

11. Your Consumer Rights and Your Rights if you are a business

Consumer Rights

11.1 If you are a Consumer, you have legal rights under the Consumer Rights Act 2015 and other consumer protection legislation that cannot be excluded or limited by these Terms. These include rights that the goods we supply to you are:

Of satisfactory quality — They should meet the standard that a reasonable person would consider satisfactory, taking into account any description, the price, and all other relevant circumstances.
Fit for a particular purpose — Where you make known to us any particular purpose for which you are buying the goods, they should be fit for that purpose.
As described — They should match any description we have given you.

11.2 Nothing in these Terms is intended to affect these statutory rights in any way. If you believe any of these rights have been breached, please contact us.

11.3 For further information about your consumer rights, you can contact Citizens Advice at www.citizensadvice.org.uk or by calling 0808 223 1133.

If you are a business:

11.4 We warrant that on delivery, our products shall:

conform in all material respects with their description and any relevant specification;
be free from material defects in design, material and workmanship;
be of satisfactory quality (within the meaning of the Sale of Goods Act 1979); and
be fit for any purpose held out by us.

11.5 Unless an exception (as set out in section 11.6) applies, if:

you give us notice in writing within a reasonable time of discovery that a product does not comply with the business customer warranty in section 11.4;
we are given a reasonable opportunity of examining such product; and
you return such product to us at our cost,

we shall, at our option, repair or replace the defective product, or refund the price of the defective product in full and this will be your only remedy for breach of the warranty. These terms shall apply to any repaired or replacement products supplied by us.

11.6 We will not be liable for a product's failure to comply with the business customer warranty under section 11.4 if:

you make any further use of such product after telling us it is non-compliant;
the defect arises because you failed to follow our oral or written instructions as to the storage, installation, commissioning, use or maintenance of the product or (if there are none) good trade practice;
the defect arises because we followed any drawing, design or specification supplied by you;
you alter or repair the product without our written consent; or
the defect arises because of fair wear and tear, wilful damage, negligence, or abnormal working conditions.

12. Acceptable Use

12.1 You agree to use our website and services only for lawful purposes and in accordance with these Terms. Specifically, you must not:

Use our website in any way that breaches any applicable local, national, or international law or regulation;
Attempt to gain unauthorised access to our website, the server on which our website is stored, or any server, computer, or database connected to our website;
Interfere with or disrupt the integrity or performance of our website or other users' experience;
Use any automated system, including "robots," "spiders," or "scrapers," to access our website for any purpose without our express written permission;
Impersonate any person or entity, or falsely state or misrepresent your affiliation with a person or entity;
Collect or harvest any personal data of other users; or
Send unsolicited communications (spam) through our website or services.

12.2 Consequences of Breach

If we determine, in our sole discretion, that you have breached these acceptable use provisions, we may take such action as we deem appropriate, including:

Issuing a warning to you;
Temporary or permanent suspension of your access to our website and account;
Termination of your account;
Legal proceedings against you for reimbursement of costs or damages; and/or
Reporting such activities to relevant law enforcement authorities

13. Intellectual Property

13.1 All content on our website — including but not limited to text, graphics, logos, images, photographs, software, page layout, and underlying code — is the property of HATOPIA LIMITED or our licensors and is protected by UK and international copyright, trademark, and other intellectual property laws.

13.2 The name "Hatopia," the HATOPIA LIMITED name, and any associated logos are trademarks of HATOPIA LIMITED. You may not use these marks without our prior written consent.

13.3 Limited Licence

We grant you a limited, non-exclusive, non-transferable, revocable licence to access and use our website for personal, non-commercial purposes in accordance with these Terms. This licence does not include:

The right to copy, reproduce, or duplicate any content from our website (except as reasonably necessary for personal browsing);
The right to modify, adapt, or create derivative works from our content;
The right to reverse engineer, decompile, or disassemble any software or technology on our website;
The right to remove, alter, or obscure any copyright, trademark, or other proprietary notices; or
The right to use our content for any commercial purpose without our prior written authorisation.

13.4 Any unauthorised use of our content may give rise to a claim for damages and may constitute a criminal offence.

14. Warranties and Disclaimers

14.1 We make every reasonable effort to ensure that the information on our website is accurate and up to date. However, except as expressly stated in these Terms or as required by law, we do not make any representations, warranties, or guarantees (whether express or implied) that:

Our website will be available without interruption, error-free, or free of viruses or other harmful components
Information on our website is complete, accurate, or up to date at all times
Any particular results will be achieved from the use of our website or services

15. Limitation of Liability

15.1 Important: Nothing in these Terms excludes or limits our liability for:

Death or personal injury caused by our negligence or the negligence of our employees, agents, or subcontractors;
Fraud or fraudulent misrepresentation;
Breach of your rights under the Consumer Rights Act 2015, including your rights in relation to goods that are of satisfactory quality, fit for purpose, and as described;
Defective products under the Consumer Protection Act 1987; or
Any other liability that cannot be excluded or limited under UK law.

15.2 Subject to Section 15.1, and to the fullest extent permitted by law:

If you are a consumer: we are not liable for any losses you suffer if the loss is:
- Unexpected: It was not obvious that it would happen and nothing you said to us before we accepted your order meant we should have expected it (so, in the law, the loss was unforeseeable);
- Caused by a delaying event outside our control: As long as we have taken steps set out in section 8.1 above;
- Avoidable: Something you could have avoided by taking reasonable action;
If you are a business:
- we shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, business opportunity, or goodwill, arising out of or in connection with your use of our website or the purchase of our products; and
- our total aggregate liability to you in respect of all losses arising out of or in connection with these Terms, save in respect for any liability which cannot legally be limited, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall not exceed the total amount paid by you for the specific product(s) or service(s) giving rise to the claim; and
- except as set out in section 11.4, we exclude all terms implied by sections 13 to 15 of the Sale of Goods Act 1979 and sections 3 to 5 of the Supply of Goods and Services Act 1982.

15.3 The limitations and exclusions in this section 15 apply only to the extent permitted by law and do not limit or exclude our liability where it would be unlawful to do so. As a Consumer, you will always have the benefit of your full statutory rights.

16. Force Majeure

16.1 We shall not be liable for any failure or delay in performing our obligations under these Terms where such failure or delay results from any event beyond our reasonable control ("Force Majeure Event").

16.2 A Force Majeure Event includes, but is not limited to: acts of God, natural disasters, epidemics or pandemics, war, terrorism, civil unrest, industrial action or strikes, fire, flood, storm, governmental actions or restrictions, failure of telecommunications networks, failure or shortage of power supply, and failure of third-party services or suppliers.

16.3 If a Force Majeure Event occurs, we will use reasonable endeavours to find a solution by which our obligations may be performed despite the Force Majeure Event. We will notify you as soon as reasonably practicable and keep you informed. If the delay continues for more than 30 days, either party may cancel the affected order, and we will provide a full refund for any products not yet delivered.

17. Complaints and Dispute Resolution

17.1 Making a Complaint

If you are unhappy with our products or services, please contact us and we will do our best to resolve the issue:

Email: team@hatopia.co.uk; or
Post: 4 Berrymede Road, W4 5JF London, United Kingdom

17.2 We will acknowledge your complaint within 2 business days and aim to resolve it within 14 days. If we need more time, we will keep you informed of progress.

17.3 Alternative Dispute Resolution (ADR)

If we are unable to resolve your complaint to your satisfaction, you may wish to use an alternative dispute resolution (ADR) service. ADR is a process where an independent body considers the facts of a dispute and seeks to resolve it without the need for court proceedings.

You can find a certified ADR provider through the Chartered Trading Standards Institute at www.tradingstandards.uk/consumers/adr.

17.4 These Terms and any resulting contract are governed by English law. If you are a consumer then, wherever you reside you can bring claims against us in the English courts and if you live in Wales, Scotland or Northern Ireland, you can also bring claims against us in the courts of the country you live in. If you are a consumer we can claim against you in the courts of the country you live in. If you are a business you irrevocably agree to submit all disputes arising out of or in connection with our contract with you to the exclusive jurisdiction of the English courts.

18. Changes to These Terms

18.1 We may revise these Terms from time to time to reflect changes in our business practices, our products or services, applicable law, or for other reasons.

18.2 We are always able to change a product and/or these Terms to reflect changes in relevant laws and regulatory requirements, or to make technical adjustments and improvements that do not affect your use of the products.

18.3 Where we make material changes to a product and/or these Terms for any other reason than those listed in section 18.2 above, we will make reasonable efforts to notify you at least 30 days before the changes take effect, by email or by placing a prominent notice on our website. You are then able to contact us to end the contract before the change takes effect and receive a refund for any product you have paid for but not received.

18.4 The updated Terms will apply from the date stated at the top of the revised document. Your continued use of our website or services after the effective date of the updated Terms constitutes your acceptance of the changes.

18.5 If you do not agree with any changes to these Terms, you should stop using our website and, where applicable, close your account by contacting us at team@hatopia.co.uk . Any orders placed before the effective date of the revised Terms will be governed by the Terms in effect at the time the order was placed.

19. General Legal Terms

19.1 Entire Agreement

These Terms, together with our Privacy Policy and any other documents expressly referred to in them, constitute the entire agreement between you and us in relation to your use of our website and any purchases made through it. They supersede and replace all previous agreements, understandings, or arrangements between you and us, whether written or oral.

19.2 Severability

If any court or competent authority finds that any provision of these Terms (or part of any provision) is invalid, illegal, or unenforceable, that provision or part-provision shall, to the extent required, be deemed deleted. The validity and enforceability of the remaining provisions of these Terms shall not be affected.

19.3 Waiver

A waiver of any right or remedy under these Terms or by law is only effective if given in writing. Any failure or delay by us to exercise any right or remedy provided under these Terms or by law shall not constitute a waiver of that or any other right or remedy, nor shall it prevent or restrict any further exercise of that or any other right or remedy.

19.4 Third-Party Rights

No one other than you and us shall have any right to enforce any of these Terms. These Terms do not give rise to any rights under the Contracts (Rights of Third Parties) Act 1999.

19.5 Assignment

We may transfer our rights and obligations under these Terms to another organisation, so that a different organisation is responsible for supplying your product, without your consent, provided this does not adversely affect your rights. We will tell you in writing if this happens and will ensure the transfer won’t affect your rights under the contract. You may not transfer your rights or obligations under these Terms to another person without our prior written consent.

20. How to Contact Us

If you have any questions about these Terms or need to contact us for any reason, please use the following details:

team@hatopia.co.uk

Post

4 Berrymede Road, W4 5JF London, United Kingdom

We aim to respond to all enquiries within a reasonable timeframe.

How to give us formal notice of any complaints is set out at section 17 above.

These Terms and Conditions are effective as of February 2026.

HATOPIA LIMITED is registered in England and Wales, Company Number 15261805.

TERMS & CONDITIONS